General Terms and Booking Conditions
Disclaimer
The following General Terms and Booking Conditions are a translation of the German original, “Allgemeine Geschäfts- und Buchungsbedingungen”. If there is any doubt regarding the information contained in this translation, the German wording shall apply.The company Moll & Moll Housekeeping Services (also “us”, “our”, “we”) appears exclusively as agent for various tourism services (e.g. overnights and car rentals). Vacation homes and vacation apartments are, basically, rented out without any other supporting services. Any contract regarding the tourism services will be established between you, the Applicant, and the individual service enterprise. Therefore, the following terms and conditions pertain exclusively to our activities as agent for the individual tourism services.
Bookings
The Applicant may submit his or her booking order in writing, orally, via telephone or Internet. An application on the basis or our website or our written offer to the Applicant will be considered as a binding order for us to close the corresponding vacation contract. This vacation contract will be binding for the Applicant as well as for any of the participants named in the contract for whom the Applicant assumes full contractual responsibility. The Applicant is bound to his or her booking order until receipt of our acceptance, however, for a time period no longer than seven days after the date of the booking order. The vacation contract with the service enterprise will become binding only after we have sent out the confirmation in their name via e-mail, fax or regular mail.Our Services
Our services under the vacation contract is limited to being the connecting link between Applicant and service enterprise. We are not responsible with respect to the performance of any of the booked services. Their performance is handled strictly under the terms and conditions of the individually responsible service enterprise. Any of our information regarding these services are based on data received from the individual service enterprise. The extent of the contractually arranged services and their prices are established in the corresponding services specification.Liability
We are not liable in respect to the contractually arranged services by the service enterprise. We are liable merely in respect to a proper mediation of the services and for a proper transmittal of the information received from the service enterprise to the Applicant. The liability of Moll & Moll Housekeeping Services in respect to their mediation is strictly limited to cases of malice and negligence.Payments
In case of the individual booking of a vacation house or apartment, a deposit of 30 % of the final price, however, no less than € 150.- per person, becomes due upon receipt of the booking confirmation unless otherwise agreed upon. The final balance (contractual price minus deposit made) shall be due only after receipt of the booking confirmation, however, no later than 30 days before the planned arrival. In case of short-term booking, full payment must be received at the time of booking if that is within 30 days of the planned arrival. All payments should be carried out by bank transfer. In the case of international bank transfers from non-EU countries, any additional transfer costs shall be carried by the Applicant. After receipt of the deposit we will email or fax a confirmation to the Applicant. Upon receipt of final payment, the required travel documents and other information will be emailed or faxed to the Applicant.Duty to Cooperate
In case of a possible failure or disruption of a contractual service, the Applicant/Vacationer is obliged to carry out any reasonable activity to help restore the service or to limit the associated damages as far as possible. In particular, the Applicant/Vacationer is obliged to immediately inform the service enterprise or proper representative of the failure situation. If the Applicant/Vacationer culpably fails to inform the service enterprise of the service failure or disruption, he or she will have forfeited any claims with respect to a corresponding rebate.Change of Booking / Cancellation
A cancellation of the contract by the Applicant must occur in writing (email or fax). A change of booking of an arranged tourism service must be handled like a cancellation with a subsequent re-booking, unless the service enterprise is in a position to make a better offer. In case of a booking cancellation of vacation apartments and vacation houses the following administration fees based on the final price are due:
- up to 60 days before planned arrival: 30 %
- up to 30 days before planned arrival: 50 %
- up to 10 days before planned arrival: 80 %
- less than 10 days before planned arrival or non-appearance: 100 %
Unused Services
If the Applicant/Vacationer is unable to fully use any of the contractual tourism services on account of an earlier return or other urgent reasons, we will endeavor to arrange that any moneys related to the unused services are refunded by the service enterprise. Of course, we will refrain from doing so if the corresponding unused services are insignificant or if laws or by-laws forbid such refunding to be carried out.Ineffectiveness of Individual Terms
An ineffectiveness of any one term or condition of the vacation contract shall have no consequence on the validity of the vacation contract in its entirety.The place of jurisdiction is Zakynthos.